Frequently Asked Questions (FAQ)

  • HEAT PUMPS & SYSTEM SELECTION
  • INSTALLATION & PROJECT PLANNING
  • PRICING, REBATES & SAVINGS
  • REPAIR, MAINTENANCE & TROUBLESHOOTING
  • WARRANTY & FINANCING

HEAT PUMPS & SYSTEM SELECTION

The right system depends on your square footageinsulationceiling heightsun exposurelayout, number of rooms and overall heating/cooling goals. A professional evaluation helps avoid undersizing or oversizing your HVAC system.

The required BTU depends on the size of the space, insulation quality, number of floors, room layout, sunlight exposure and ceiling height. A sunny room or a space with high ceilings may require more capacity. Thermolux can provide a proper HVAC sizing recommendation for your project.

wall-mounted heat pump is ideal for one or a few zones. A multi-zone heat pump connects multiple indoor units to one outdoor unit. A central heat pump distributes air through ductwork to heat and cool the whole house. The best option depends on your property and comfort goals.

Yes. Modern high-efficiency heat pumps can perform very well in cold weather. Some models are designed to provide heating in very low outdoor temperatures, depending on manufacturer specifications. Thermolux can recommend a cold-climate system suited for Quebec conditions.

We recommend quality HVAC systems based on your budget, energy-efficiency goals, winter heating needs, warranty expectations and property layout. The best brand and model depend on the project and available rebate programs. We work with different brands such as: GREE, Zephyr, Canair, Elios, RunTru, Arcoair, Directair, Ameristar, Lennox.

When replacing an older HVAC system, Thermolux technicians professionally remove the old equipment. Proper handling and disposal help keep the installation clean, safe, and compliant.

Yes, but installation depends on building regulations, exterior space, and layout. Thermolux evaluates feasibility and proposes compliant solutions. Thermolux supports in filling up all necessary documents for permits.

INSTALLATION & PROJECT PLANNING

Our process:

  1. Evaluation
  2. System recommendation
  3. Transparent quote
  4. Professional installation
  5. Testing and client walkthrough

We ensure a smooth, clean, and efficient installation.

Yes. Thermolux holds all required licenses to perform heating, air conditioning, and heat pump installations in Quebec.

RBQ License: # 5812-9388-01

👉 This ensures all work is performed in compliance with Quebec building regulations and industry standards.

Yes. All Thermolux technicians are trained, experienced, and hold the necessary certifications to perform HVAC work.

✔ Competency certificates (CCQ, when required)
✔ Specialized HVAC and refrigeration training
✔ Proven field experience

👉 We ensure safe, professional, and high-quality installations.

Choosing an RBQ licensed company like Thermolux ensures:

✔ Compliance with Quebec regulations
✔ Valid manufacturer and labor warranties
✔ Eligibility for government rebates (such as LogisVert)
✔ Consumer protection

👉 This is essential to protect your investment and ensure long-term system reliability.

The installation time depends on the type of equipment and the complexity of the project. A standard wall-mounted mini-split installation by Thermolux technicians can often be completed in one day, while a more complex or central system may take longer.

Yes. We provide heat pump replacement, air conditioner replacement and certain heating system replacement services, including professional removal of the existing equipment and installation of the new system.

We choose optimal locations based on airflow, efficiency, aesthetics, and accessibility to ensure long-term performance.

Yes. We serve:

✔ Montréal
✔ Saint-Laurent
✔ Laval
✔ Longueuil
✔ Brossard
✔ Terrebonne
✔ Blainville
✔ Repentigny
✔ Saint-Eustache
✔ Rive-Nord
✔ Rive-Sud

PRICING, REBATES & SAVINGS

Pricing depends on:
✔ System size (BTU)
✔ Number of zones
✔ Installation complexity
✔ Electrical work
✔ Brand & efficiency

👉 Thermolux provide clear, detailed estimates.

Yes. Programs like LogisVert and others may apply depending on eligibility and system performance.

A high-efficiency system can reduce energy costs compared to older heating systems, especially when properly sized and installed.

Yes. We guide you in selecting systems that qualify and help simplify the process.

Yes. It improves comfort, increases efficiency, and can reduce long-term costs while adding value to your property.

Yes. Thermolux provides high-quality systems at competitive prices, with transparent breakdowns and no hidden surprises.

REPAIR, MAINTENANCE & TROUBLESHOOTING

Yes. We offer:
✔ Diagnostics
✔ Repairs
✔ Troubleshooting
✔ Performance optimization

We recommend maintenance:
✔ Once per year (minimum)

Regular maintenance improves performance and lifespan.

Possible causes:

  • Dirty filters
  • Incorrect settings
  • Low maintenance
  • System sizing issues
  • Technical faults

We can quickly diagnose and resolve the issue.

This may be due to drainage issues, installation factors, or mechanical components. A professional inspection is recommended.

We provide fast response service depending on availability and urgency.

✔ Regular maintenance
✔ Proper usage
✔ Clean filters
✔ Professional servicing

WARRANTY & FINANCING

Many systems include:
10-10-10 warranty (parts / compressor / labor)
✔ or 12-12-10 warranty

👉 Certain conditions apply depending on the system.

We provide:
✔ Reliable after-sale support
✔ Professional installation
✔ Manufacturer-backed warranties
✔ Long-term service availability

Yes — this is one of our strengths.

👉 Thermolux provide strong client support after installation, ensuring your system continues to perform properly over time.

Warranty may be affected if:

  • System is moved or modified without approval
  • Improper maintenance or misuse

Financing is available depending on the project and current programs. Contact us to discuss options.

✔ ⭐ 5-star Google Reviews
✔ High customer satisfaction
✔ Professional installations
✔ Transparent communication
✔ Reliable after-sale support

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